Terms and Conditions of DP Club
1. Definitions and Interpretation
1.1. “Donut Café” means Donut Café situated at L1 of D·PARK and B2 of K11 MUSEA.
1.2. "Donut Kids Club" means the membership program managed and operated by Hong Kong Multi-Intelligence Education Company Limited and governed by the terms and conditions of Donut Kids Club.
1.3. “Donut Village” means Donut Village situated at Shop No. 1033-1034a-b &1069 of D•PARK.
1.4. “D·PARK Mobile App” means the “D·PARK” Mobile App of DPCSL in Hong Kong.
1.5. “D·PARK website” shall refer to “https://www.dpark.com.hk”.
1.6. "DPCSL" means Discovery Park Commercial Services Limited, a company incorporated in Hong Kong with registered office at 4/F, Tsim Sha Tsui Centre, No.66 Mody Road, Tsim Sha Tsui, Kowloon, Hong Kong.
1.7. "DP Club" means the membership program managed and operated by DPCSL and governed by the Terms and Conditions set out herein.
1.8. "DP Club Points" means the points granted to Members under these terms and conditions.
1.9. “Furry Feline Smart Wristband” means the wristband issued by Hong Kong Multi-Intelligence Education Company Limited.
1.10. “HKMI” means Hong Kong Multi-Intelligence Education Company Limited, a company incorporated in Hong Kong with registered office at 4/F, Tsim Sha Tsui Centre, No.66 Mody Road, Tsim Sha Tsui, Kowloon, Hong Kong.
1.11. “K Dollar” means the means of payment to be used in participating merchants in Hong Kong which are converted from KLUB Points after conversion from DP Club Points.
1.12. “KLUB 11 Loyalty Program” means the membership program managed and operated by K11 Loyalty Program Limited (“K11 LP”).
1.13. “KLUB Points” means the credit points granted by K11 LP pursuant to the terms and conditions of the KLUB 11 Loyalty Program.
1.14. “KLUB 11 Member” means a member admitted by K11 LP to be a member of KLUB 11 Loyalty Program subject to the applicable terms and conditions.
1.15. "Member" means a person admitted by DPCSL to be a member of DP Club subject to such terms and conditions as DPCSL may think fit.
1.16. “Net Spending Amount” means the amounts spent by a Member in transactions made at Participating Merchants and which are qualified for registration and accumulation of DP Club Points pursuant to these terms and conditions. For the avoidance of doubt, “Net Spending Amount” does not include amounts spent by a Member in transactions listed under Clause 3.6 below.
1.17. "Participating Merchants" means any merchants recognized or to be recognized by DPCSL, with whom a Member is entitled to earn and use DP Club Points, register his/her spending, and receive offers and/or reward, as the case may be, under DP Club subject to the applicable terms and conditions as DPCSL may think fit. A list of such merchants may be varied and updated by DPCSL from time to time without any prior notice. For the avoidance of doubt, "Participating Merchants" does not include:
(a) any hotels, banks, financial institutions, securities brokers, currency exchange brokers, property agencies, travel agencies, exhibition counters, post offices, UMP Dental Centre/UMP Medical Centre, car park operators, automobile dealerships or automobile servicing centers;
(b) any merchants that do not issue computer-printed receipts;
(c) any merchants that are not duly authorized to carry out business in D·PARK; and
(d) any consignment stores operated on a short term basis whether or not they are attached to the Participating Merchants (except for those consignment stores expressly specified by DPCSL).
2.1. Save as otherwise specified by DPCSL, any person who registers as a member through D·PARK website or D·PARK Mobile App successfully would become a Member. For the avoidance of doubt, DPCSL may accept or reject any DP Club membership applications at its absolute discretion.
2.2. Identification Documents - DPCSL may require any DP Club membership applicant to produce his/her identification documents for verification purposes. Failure to produce the required identification documents may result in his/her application being delayed or rejected.
2.3. Electronic Membership Card - Each Member shall login D·PARK Mobile App to access his/her electronic membership card. Members may be required to produce their membership cards and verify their personal information when claiming any membership benefits or privileges. DPCSL is entitled to assume without any further proof (but is obliged to accept) that the bearer of the membership card is the Member named thereon or has the authority to act on behalf of the Member.
2.4. Application of Physical Membership Card – Members may apply to DPCSL for a Physical Membership Card. DPCSL will charge a fee of HKD100.00 (subject to revision) on such membership card.
2.5. Replacement of Physical Membership Card – Each Member shall properly keep and maintain his/her membership card. If a Member’s physical membership card is lost, defaced, altered or damaged (such as folded or scratched) resulting in the membership card losing its functionality, DPCSL may charge the Member an administration fee of HKD100.00 (subject to revision) for each replacement of his/her membership card.
3. Earning of DP Club Points
3.1. Earning Rates – A Member may register their Net Spending Amount and earn one (1) DP Club Point for every HKD1.00 he/she spends with a Participating Merchant, subject to the daily limit of 150,000 DP Club Points per Member. DPCSL has the right to adjust the earning rate at any time without any prior notice. The Net Spending Amount will be rounded to the nearest dollar for DP Club Points calculation.
3.2. DP Club Points Registration - A Member may register his/her DP Club Points within seven days after the date of transaction by one of the following ways:
(a) Present his/her membership card (Physical or Electronic) and original proof of spending (as referred to in Clause 3.7 below) to the staff at the DP Club Member Counter at D•PARK for registration, or register through D·PARK Mobile App by uploading the relevant receipts and the corresponding payment proofs via D∙PARK Mobile App; or
(b) Register their DP Club Points in the absence of their membership cards at the DP Club Member Counter upon verification of their identity in any manner as may be prescribed by DPCSL and presentation of the required original proof of spending (as referred to in Clause 3.7 below); or
(c) Send a representative to register their DP Club Points at the DP Club Member Counter at D·PARK on their behalf. This is only applicable to spending made by the Member through electronic payment. The representative must provide the name of the Member as shown on the Member’s membership card, the registered mobile phone number of the Member, together with the relevant original proof of spending in order to register the DP Club Points on behalf of the Member.
3.3. For any eligible transactions made at specific Participating Merchant(s) which may be updated by DPCSL from time to time (with or without prior notice), the corresponding Net Spending Amount will be automatically submitted by the relevant merchants on behalf of the Members for DP Club Points registration / accumulation. Members do not need to register such Net Spending Amount via the channels set out in Clause 3.2 above.
3.4. If the transaction amounts shown on the merchant’s machine-printed receipts and the corresponding electronic payment slips are different, only the lower amount stated thereon will be counted for DP Club Points registration subject to DPCSL’s sole discretion.
3.5. Members can only earn DP Club Points from spending transactions dated on or after his/her membership’s start date. DP Club Points are deemed to be earned on the date of the transaction. DPCSL may adopt special procedures to verify spending / transactions at certain Participating Merchants at its sole discretion.
3.6. Excluded Spending - No DP Club Points can be earned for the spending on the following transactions:
(a) any single spending below HKD50 ;
(b) transactions with merchants other than the Participating Merchants;
(c) transactions at online platform(s) of any Participating Merchants (except online purchase of movie ticket(s));
(d) payments using K Dollars and/or any D·PARK physical or electronic gift vouchers;
(e) purchase of gift vouchers or certificates (such as cash coupons, cake coupons or pasty coupons), stored value cards or pre-paid cards of any kind whatsoever;
(f) use of festival voucher to redeem festival food e.g. use of mooncake coupon to redeem mooncake or use of rice dumpling coupon to redeem rice dumpling or use of Chinese cake coupon to redeem Chinese cake;
(g) adding value to Octopus cards, stored value cards or pre-paid cards;
(h) the remaining unpaid amount of a spending (such as amount paid as shown on a deposit receipt);
(i) instalment paid for jewellery club;
(j) purchase of any type of membership from merchants;
(k) purchase of concert, performance or admission tickets;
(l) bill payments (such as payment of telecommunication or utility bills);
(m) exchange of goods (but excluding any additional payment);
(n) purchase of postage stamps;
(o) cash withdrawals with EPS;
(p) receipt on which the name of the cardholder doesn’t match with the name of the Member as it appears on the membership enrolment form of DP Club;
(q) spending of value stored in the Furry Feline Smart Wristband;
(r) duplicated receipts;
(u) amounts deducted from the use of cash coupons, promotion coupons, promotional codes, and any other promotional / loyalty program rewards / points / credits; and
(v) any other transactions that DPCSL may specify from time to time.
3.7. Proofs of Spending
DPCSL shall only accept original computer-printed receipts as proofs of spending. The computer-printed receipt shall clearly state the name and address of the Participating Merchant (which shall identify 398 Castle Peak Road, Tsuen Wan as the address), the invoice number, sales amount and transaction date. Each receipt shall have a transaction amount of not less than HKD50. In addition:-
(a) If Members make payment by credit or debit card (e.g. EPS), the Member shall present credit or debit card AND the cardholder’s corresponding copy of the credit or debit card payment slip.
(b) If Members make payment by Octopus Card, the Member shall present the code of the Octopus Card for verification. The name of the cardholder on each eligible receipt shall match with such name as appear on the membership enrolment form of DP Club.
(c) If Members make payment by mobile electronic payment (e.g. Apple Pay, Google Pay, Alipay or WeChat Pay) or other electronic payment method, DPCSL reserves the right to verify the payee’s full name and identity by checking the relevant transaction record (including but not limited to the transaction record as recorded in D·PARK Mobile App). Where no payment slip is available, Members shall present the corresponding payment record for points registration.
For in-app DP Club Points registration, Members shall upload screen captures of mobile electronic payment record or images of receipts and corresponding payment proofs (as the case maybe) to D·PARK Mobile App for verification. All records, images and payment proofs uploaded to D·PARK Mobile App shall clearly state the transaction date, the name of the Participating Merchant and the sales amount.
3.8. Originals Only – DPCSL will not accept any reprinted receipts, handwritten receipts and photocopies of receipts as proofs of spending.
3.9. Power to Reject Proofs - DPCSL may in its sole discretion reject any proofs of spending without any need for explanation if DPCSL is of the view that:
(a) the proof is invalid or forged;
(b) the receipt is not issued to support a genuine transaction;
(c) the Member is not a party to the relevant transaction; or
(d) the proof is on any other grounds not acceptable to DPCSL in its entire and absolute discretion.
3.10. Payment Receipts from Cash Transactions – DPCSL shall accept a maximum of two cash payment receipts from each Member per day. Each receipt shall have a transaction amount of not less than HKD50. Each of the said cash payment receipt can entitle the Member to earn up to 300 DP Club Points only. For the avoidance of doubt, each Member may redeem no more than 600 DP Club Points per day in total from such cash payment receipts. This restriction does not apply to the retail transaction with Participating Merchants inside Donut Village.
3.11. Spending at the Participating Merchants inside Donut Village
3.11.1. Members may earn DP Club points at the same Earning Rate (as referred to in Clause 3.1 above) for any retail spending made by him/her inside Donut Village which is over HKD50 (regardless of whether the payment of such retail spending is by electronic payment or by cash or otherwise) provided that he/she is able to provide the information as may be required by DPCSL to verify his/her membership.
3.11.2. For spending made by a Member at Donut Café, he/she will need to bring the original receipt of his/her spending at Donut Café to the DP Club Member Counter or upload a copy of the said receipt via D·PARK Mobile App in order to register for the relevant DP Club Points.
3.11.3. Members can earn DP Club Points from adding value to the Furry Feline Smart Wristband at Donut Village.
3.12. Keeping of Records - DPCSL has the right to make an electronic copy of each receipt presented to DPCSL by the Members in the course of earning DP Club Points, and to keep the electronic copies of the same for audit purposes.
3.13. Receipts Not Re-usable - DPCSL has the right to put on any marks on each receipt presented to DPCSL by the Members in the course of redeeming DP Club Points. Save as otherwise specified, the receipts marked by DPCSL cannot be re-used for earning any DP Club Points by the Member and/or used by the Member to participate in and/or redeem for any other DPCSL offers or activities (save and except for enjoying the free parking privileges of D∙PARK according to its terms and conditions).
3.14. Cancelled Transactions - A Member shall forthwith inform DPCSL of any transaction where DP Club Points have been earned but such transaction is subsequently cancelled, refunded or reversed for whatever reasons. In such circumstances, or if the Member fails to inform DPCSL but it has come to the knowledge of DPCSL of those cancelled, refunded or reversed Transaction(s), DPCSL shall be entitled to deduct the DP Club Points earned from the said transaction(s) from his/her account (including any extra DP Club Points earned from the said transaction(s) during any promotion event as may be in place from time to time). If the Member does not have sufficient DP Club Points for the deduction and the shortfall is more than 1,000 DP Club Points, the Member must pay DPCSL a compensation of HKD100 for every 100 DP Club Points in the shortfall as the administration fees and the compensation for using those DP Club Points which have not been earned. The relevant Participating Merchant has the right to withhold any refund to the Member until the Member has duly paid the aforesaid compensation to DPCSL. The Member agrees that the payment by the Member to DPCSL in the shortfall is an agreed liquidated damages but not a penalty.
3.15. Non-Transferable – Save as otherwise authorized by DPCSL, DP Club Points are not transferable. In any case, DP Club Points cannot be bequeathed, devised or otherwise transferred by operation of law.
4. Redemption of Rewards
4.1. Available Rewards - Subject to availability of stock, a Member may use his/her DP Club Points to redeem rewards offered by DPCSL from time to time, provide always that DPCSL shall have the absolute discretion to decide what types and kinds of rewards shall be made available for redemption at any given time without prior notice, and that DPCSL makes no warranty or guarantee with respect to the availability of any specific types or kinds of reward for redemption, such as gift vouchers or coupons. Specific terms and conditions may apply to each reward offered by DPCSL. Details of the rewards being offered for redemption can be found at DP Website or from DP Club Member Counter.
4.2. Redemption Rate – Unless other specified, subject to the Member having the requisite DP Club Points, there is no limit on the number of redemptions that a Member can request.
4.3. Redemption Requests - To redeem rewards, Members have to submit their requests for redemption in a specified form to the DP Club Member Counter during its operation hours, or through other channels that DPCSL may designate. Redemption requests made at the DP Member Counter must be submitted by the Members in person. DPCSL shall verify the identity of the Members with reference to the personal information provided upon membership application (including but not limited to the Members’ mobile phone numbers and email addresses). DPCSL may at its sole discretion accept or reject such requests depending on whether Member has sufficient DP Club Points for the redemption, whether the requested reward is still available or on any other grounds that DPCSL may deem appropriate.
4.4. Deduction of DP Club Points - Once a redemption request is accepted by DPCSL, DPCSL shall deduct the relevant number of DP Club Points from the Member's account.
4.5. No Liability – DPCSL does not warrant that the rewards offered to Members by the suppliers are of any merchantable quality, fit for any purpose or are otherwise free from any defects, including minor defects. DPCSL disclaims all liability in relation to such rewards, and the Members shall waive all his/her rights and interest, if any, of any nature to pursue against DPCSL in connection with the rewards redemption. If there is any problem relating to the quality of the rewards, the Member should contact the suppliers of the rewards directly. DPCSL will not be responsible for any repair, replacement, compensation or refund for any rewards.
4.6. No Exchange for cash or other rewards – DPCSL will not entertain any requests by the Members to exchange the rewards for cash or other rewards.
4.7. Return and exchange of rewards – Except for electrical appliances, all rewards redeemed are not returnable or exchangeable. If electrical appliances cannot be operated or used under normal condition, Members may apply for an exchange or replacement by submitting a reward exchange request form to DP Club Member Counter during its operation hours within 3 working days from the date of receipt of the redeemed award. Once the exchange request is confirmed and accepted, a new item will be exchanged subject to the availability of the stock. If the reward item is out of stock, Members may exchange for other rewards of the same DP point value. Each Member can only submit one exchange request per electrical appliance. DPCSL may accept or reject such requests at its sole discretion depending on the returned reward’s condition, whether the requested reward is still available or on any other grounds that DPCSL may deem appropriate. In case of any dispute, DPCSL’s decision shall be final.
5. Expiry of DP Club Points and KLUB Points converted from DP Club Points
5.1. All DP Club Points shall expire on or before the yearly cut-off date assigned to each Member by DPCSL and such cut-off date is the day before the anniversary of his/her membership commencement date (the “Cut-Off Date”). For the avoidance of doubt, such expiry date of DP Club Points shall apply to eligible receipts which transaction date falls on or before the Cut-Off date.
5.2. The expiry date of KLUB Points converted from DP Club Points shall fall into one of the following expiry dates (as provided under KLUB 11 Loyalty Program Terms and Conditions) which shall be immediately after the Cut-Off Date of the corresponding DP Club Points:-
(a) 31 March of the same year as the Cut-Off Date; or
(b) 30 June of the same year as the Cut-Off Date; or
(c) 30 September of the same year as the Cut-Off Date; or
(d) 31 December of the same year as the Cut-Off Date.
(collectively the “Quarter Dates”).
For example, if the Cut-Off Date of the relevant DP Club Points is 1 October 2021, the expiry date of the KLUB Points converted from such DP Club Points will be 31 December 2021, the Quarter Date immediately after the Cut-Off Date.
6. Member Privileges
Subject to these Terms and Conditions and all terms and conditions applicable to each of the privileges, Members are entitled to the following privileges:
(a) Earning K Dollar;
(b) Members’ exclusive promotional activities;
(c) Tenants’ Year Round Offer;
(d) Spending Reward;
(e) Multiple K Dollar Reward Promotion;
(f) Birthday Offer;
(g) Parking Offer; and
(h) Rental of Child Shopping Cart.
DPCSL reserves the right to amend or modify such privileges as it deems fit or necessary without prior notice to Members.
7. Conversion and Usage of K Dollars
7.1. For converting DP Club Points to K Dollar, Members must first become a KLUB 11 Member.
7.2. Members shall first convert DP Club Points to KLUB Points, whereupon they can then convert KLUB Points to K Dollar, through D·PARK Mobile App. For such purpose, Members shall first become a KLUB 11 Member and shall remain as KLUB 11 Member and link their DP Club membership account on D·PARK Mobile App to their KLUB 11 membership account. Members must use the same mobile phone number for registering as a Member and a KLUB 11 Member.
7.3. Members may convert 1 DP Club Point for 1 KLUB Point. DPCSL is entitled to adjust the DP Club Point-to-KLUB Point conversion rates at any time without any prior notice and to restrict or limit the number of DP Club Points a Member may convert. Details on the KLUB Point-to-K Dollar (including but not limited to the conversion rate) are governed by KLUB 11 Loyalty Program Terms and Conditions (see Clause 7.8 below).
7.4. Each K Dollar can be used as HKD1 instant cash at Participating Merchants as maybe designated by DPCSL from time to time. The minimum spending is 10 K Dollars. Details on use of K Dollars at other merchants, shops and malls are governed by KLUB 11 Loyalty Program Terms and Conditions and other applicable terms and conditions.
7.5. Once DP Club Points are converted to KLUB Points, such KLUB Points cannot be converted back to DP Club Points. No refund is allowed and the DP Club Points and KLUB Points cannot be converted into cash.
7.6. DP Club/KLUB Points converted into K Dollars, where the QR code representing the K Dollars has been scanned by the merchants, are not reversible to DP Club/KLUB Points. No refund is allowed and cannot be converted into cash. Spending by K Dollars is also not counted as spending amounts for promotional and redemption programmes organized by DPCSL.
7.7. Payment for any Transaction with K Dollars (whether in full or in part) cannot be refunded under any circumstances.
7.8. For further details in relation to the KLUB 11 Loyalty Program, please refer to KLUB 11 Loyalty Program Terms and Conditions at https://klub-11.com/program-terms-and-conditions/.
8. Personal Information Collection Statement
8.2. The personal data collected from a Member by DPCSL will be used for daily operation; administration of membership accounts and records; research and development; advertising, marketing, public relations and direct marketing (including joint marketing); communicating news and information; identification; processing of purchase orders; provision of goods, services, benefits, offers and promotions or others tailored to needs; fundraising; information and database administration; and other purposes in connection with or incidental to the aforesaid.
8.3. DPCSL may share the personal data with or transfer the same to any third parties (within Hong Kong or Mainland China), including but not limited to HKMI, K11 Concepts Limited, K11 Loyalty Program Limited, K11 Group Limited and New World Development Company Limited, Chow Tai Fook Jewellery Group Limited, their respective holding companies, associated companies, fellow subsidiaries and any company in which any of the above has any interest (collectively “New World Group”) and the business associates, partners, agents, contractors, suppliers and providers of DPCSL for the purposes specified in Clause 8.2 hereinabove.
8.4. A Member has a right to request in writing the Personal Data Privacy Officer of DPCSL to:
(a) access his personal data held by DPCSL (if any); and
(b) require DPCSL to correct his personal data that is inaccurate (if any).
DPCSL may charge a reasonable fee for processing a data access request of a Member.
8.5. If a Member has any questions or wishes to access or correct his personal data held by DPCSL, please contact DPCSL’s Personal Data Privacy Officer at:
Discovery Park Commercial Services Limited
4th Floor, Tsim Sha Tsui Centre,
66 Mody Road,
Tsim Sha Tsui East,
Personal Data Privacy Officer
(Marked as Confidential)
8.6. The physical records of the personal data of a Member will be stored in secured places with restricted access. The electronic records of the personal data of a Member will be stored in the servers of DPCSL located in secured places. Only authorized personnel of DPCSL will have access to these records and servers.
9.1. Conclusive Evidence – Except for manifest errors, DPCSL's records as to the number of DP Club Points earned or used by each Member are conclusive.
9.2. Corrections by DPCSL – DPCSL has the right to cancel the DP Club Points of any Member if DPCSL is of the view that:
(a) the DP Club Points were granted to the Member by mistake;
(b) the relevant transaction has been cancelled or reversed; or
(c) the Member shall not be entitled to redeem or to use the DP Club Points in any scenarios as specified in these Terms and Conditions.
9.3. Other programs – DPCSL is entitled to participate in programs of or enter into any arrangement with other program operators for consumer rewards and targeted offers so as to offer the Members additional rewards, services, benefits, offers and promotions.
9.4. Agents/Suppliers – All the obligations and powers of DPCSL under these terms and conditions may be performed or exercised by any duly authorized agents or employees or suppliers of DPCSL.
9.5. Power to Terminate Membership – DPCSL has the absolute right to terminate or suspend the membership of any Member and forfeit the related DP Club Points at any time without providing any reasons or compensation to the Member.
9.6. Power to Terminate DP Club – DPCSL has the right to terminate DP Club by giving Members a two-month prior notice, upon which all DP Club Points will be forfeited, and DPCSL shall not be liable for loss or damage resulting therefrom.
9.7. Power to Amend – DPCSL has the right to amend these Terms and Conditions at any time without any prior notice. Members are advised to review the same before making any purchase or redemption.
9.8. Power to Interpret – DPCSL has the right to interpret these terms and conditions. In case of any disputes, the decision of DPCSL shall be final and binding on all parties concerned.
9.9. English Version Prevails – The Chinese version of these terms and conditions is for reference only. In case of discrepancies between the provisions of the English version and the Chinese version, the English version shall prevail.
9.10. No Warranty – DPCSL makes no warranty, whether express or implied, with respect to the services of DP Club, and expressly disclaim any warranty, responsibility or liability that the services of DP Club will meet the Members’ requirements or purpose.
9.11. Exclusion and Limitation of Liability – In no event shall DPCSL be responsible for any indirect, consequential, special, exemplary, punitive or economic loss or damages of any kind whether in contract, tort or any other areas of law, even if the Member has been advised of the possibility of such damages. In respect of any liability not otherwise excluded, the maximum liability of DPCSL to any Member will not exceed HKD100 in any event.
9.12. Entire Agreement – These terms and conditions constitute the whole agreement between DPCSL and each Member in respect of the DP Club. Each Member acknowledges that he/she has not relied on, and shall have no right or remedy in respect of any statement, representation, assurance or warranty (whether made negligently or innocently) other than as expressly set out in these terms and conditions. Nothing in this provision limits or excludes any liability for fraud.
9.13. Governing Law – These terms and conditions are governed by the laws of Hong Kong Special Administrative Region and the parties agree to submit to the exclusive jurisdiction of the laws of Hong Kong Special Administrative Region.
9.14. Third Party Rights - All parties agreeing to these Terms and Conditions do not intend that any term of these Terms and Conditions should be enforceable or enjoyed, by virtue of the Contracts (Rights of Third Parties) Ordinance (Cap 623 of the Laws of Hong Kong), by any entity or person who is not a party to these Terms and Conditions. The consent of any entity or person who is not a party to these Terms and Conditions is not required to rescind or vary these Terms and Conditions.
Last update: 26 July 2021